• Frequently Asked Questions – Connecting to Fitbit

Can I use my own Fitbit device?

You will be supplied with a Fitbit Charge 3 for the clinical evaluation.  If you would prefer to use your own Fitbit and it can record resting heart rate, sleep and activity, then that’s absolutely fine.

How do I pair to my Fitbit device?

You don’t need to! The Project Breathe app talks directly to Fitbit’s servers in order to retrieve activity, sleep and resting heart rate data. You just need to make sure that you synchronise (sync) your fitness tracker with the Fitbit app regularly, so that Project Breathe can collect accurate and up-to-date metrics from the Fitbit server.

Why is my heart rate not visible in the Project Breathe app?

Your Fitbit Charge 3 needs to be regularly synchronised (synced) with your Fitbit app to enable Project Breathe app access to your data via Fitbit’s servers. Your Fitbit tracker continuously monitors your heart rate, and your resting heart rate is calculated by Fitbit’s servers when they have sufficient data. Depending on what time of day you sync, you may see a delay in resting heart rate data being collected by Project Breathe. If you think any of your data points are missing from Project Breathe app, open up Fitbit app and force a sync. Then in the Project Breathe dashboard, just swiped down in the dashboard to refresh the data from Fitbit’s servers.

If I’ve used my Fitbit before connecting it to the Project Breathe app, will my data still sync?

Project Breathe app can download up to 7 days of data from your Fitbit device.  If you are signing up to Project Breathe with your own Fitbit activity tracker, you will see 7 previous days worth of data when you connect the Project Breathe app to Fitbit.

Why can’t I manually add activities in the Project Breathe app?

For simplicity we are retrieving your activity from your Fitbit activity tracker.  Try to wear your Fitbit as much as possible to ensure the accuracy of this data.

Why is my sleep not visible in the Project Breathe App?

Your Fitbit Charge 3 needs to be regularly synced with your Fitbit app, to enable Project Breathe app access to this data. If any of your data points are missing from Project Breathe app, open up the Fitbit app and force a sync. After the sync has completed return to Project Breathe app and refresh its data by pulling down on the dashboard.  You should now see all of your measurements up to date.

Help! My Fitbit data isn’t appearing in Project Breathe!

In the Project Breathe app’s ‘Settings’ page, tap ‘Connected services’, then ‘Fitbit’ and check that you are connected. If not, follow through the process outlined in the Fitbit section of the user guide.

If you are connected, open the Fitbit app and force a sync with your activity tracker. The go back to Project Breathe app and pull down on the dashboard page to force a refresh with Fitbit. Hey presto, you should now be able to see your Fitbit data!

Still have questions? Get in touch.