• Frequently Asked Questions – General usage

How do I perform a full sync of all my data?

You can either pull down on the dashboard screen (which will also refresh your Fitbit data), or in the ‘Settings’ page, under ‘Clinical services’ you can press ‘Sync’. Either will perform a full sync of all your data to our cloud storage.

I get an error when syncing my data.

This usually indicates a connection problem. Double check that you have a working internet connection. If the problem persists, visit the ‘Settings’ page and disconnect and reconnect to Clinical Services. If the problem continues, contact the nurses at : papworth.projectbreathe@nhs.net to report the issue and request support. 

Why is my first recorded data not showing on the graph?

The first measurement for any data point is recorded on the graph, on the Y (left hand) axis, but can be difficult to see. As soon as a second measurement is recorded, the graph will be drawn and both data points will be visible.

Can I enter and display data using different units?

Project Breathe currently works with Celsius and Kilograms.  There are no options to change these settings at present.

How do I know that I am connected to my clinic team?

You will see a ‘Connected’ status next to Clinical services in the ‘Settings’ page. Tap on the ‘Clinical Services’ item to see your user ID, and the option to ‘Sync’ or ‘Disconnect’.

Why is the app suddenly shutting down?

If the app unexpectedly shuts down, please just try restarting it.  If it repeatedly shuts down as a result of the same action, please email papworth.projectbreathe@nhs.net to report the error and request support.

Why is my Fitbit data not appearing in Project Breathe?

In Project Breathe app, visit the ‘Settings’ page. Check under ‘Connected Services’ to make sure you are connected to Fitbit. If not, follow through the process outlined in the Fitbit section of the user guide.

If you are connected, open the Fitbit app and force a sync with your activity tracker. The go back to Project Breathe app and pull to refresh on the dashboard to sync with Fitbit. You should now be able to see your Fitbit data.

Still have questions? Get in touch.